Can You Cancel an Instacart Order? (2022 Guide)

Can you cancel an Instacart order? Is it easy to cancel an Instacart order? Instacart is a grocery delivery and pickup service available in the United States and Canada. Customers can shop for groceries through the Instacart app or website and have them delivered to their doorsteps within an hour or schedule a delivery for a later time.

Instacart also offers a same-day pickup option at select stores. Instacart was founded in 2012 by Apoorva Mehta, Max Mullen, and Brandon Leonardo. The company is headquartered in San Francisco, California. As of 2020, Instacart operates in more than 5,000 cities across the United States and Canada. The company has a fleet of more than 350,000 personal shoppers and more than 25,000 retail partners.

instacart cancel order process - cancel instacart order

Can you cancel an Instacart order?

The short answer is yes - you can cancel an Instacart order at almost any point. However, the best time to cancel is before the shopper has started shopping. If you cancel after shopping has begun, you may incur a small fine.

Instacart does issue refunds for canceled orders, even if the shopper cancels. So if you need to cancel for any reason, you should be able to get your money back. Just keep in mind that the sooner you cancel, the better. Otherwise, you may end up paying a small fee.

How do you cancel an Instacart order?

During the pre-shopping, purchase, and delivery processes, you may cancel an Instacart order. This is feasible through the app, on

To cancel a purchase before it has started shopping

It's always best to catch your mistakes before they happen. And when it comes to online shopping, that means canceling an order before shopping has even begun. If you cancel the order at any time before shopping has begun, you'll have a seamless - and free - experience.

Simply go to the website, click on the three horizontal lines in the upper-left corner, select "Your Orders," choose the order you want to cancel, click on "Manage Order," and then select "Cancel my order."

Voila! You're done. No muss, no fuss. So next time you're uncertain about an online purchase, err on the side of caution and cancel the order before you start shopping. It's the best way to avoid any undue stress or unwanted surprises down the road.

To cancel an order after shopping or delivery has begun

Whether you’ve had a change of heart or your plans have changed, there are times when you may need to cancel an order after shopping has begun. If this is the case, it’s best to get in touch with Instacart Care rather than trying to cancel through the app or website. Instacart Care can be reached by phone at 1.888.246.7822 or through their live chat function. Cancellation fees may apply, but a customer service representative will be able to help you with this. Once you’ve canceled your order, you can always place a new one through the app or website.

Most stores have a grace period of sorts where they will allow you to cancel your order as long as it hasn't already begun to be processed. However, there is often a cancellation fee associated with this; typically $5-15. This fee is in place to discourage customers from canceling orders willy-nilly, as it can be very time-consuming for customer service representatives to constantly have to cancel and re-enter orders.

So, if you find yourself in the regrettable position of needing to cancel an order, have your information ready and call customer service as soon as possible. They'll be able to help you through the process and let you know if there will be a cancellation fee associated with your order.

What is the deadline for canceling an Instacart order?

Canceling an Instacart order can be tricky- if you don't do it right, you could end up getting charged a fee. The amount of time you have to cancel an order varies depending on a few factors.

First, if you scheduled a priority delivery, you won't have much time to cancel before being charged.

Second, if there aren't many orders coming in, your groceries might be shopped right away- leaving you with only minutes to cancel.

However, if most shoppers are busy, your order might not be shopped until the very last moment, giving you hours to make any changes. Keep these factors in mind the next time you need to cancel an Instacart order!

Is it possible to cancel an In-Progress Instacart Order?

When you place an order through Instacart, you are typically given a window of time to cancel the order without being charged a fee. However, if the order is already in progress - that is, if the shopper has already started to collect your items - then you may be charged a cancellation fee of up to $15.

To avoid this fee, you will need to contact Instacart Care as soon as possible and request that they cancel the order on your behalf.

Keep in mind that shoppers are typically given a limited amount of time to complete an order, so you will need to act quickly if you wish to cancel your order.

Note also that orders can only be canceled before they have been delivered; once an order has been completed, it cannot be refunded or canceled.

Is it possible to get a refund for an Instacart order that has been canceled?

The answer is yes, but it depends on when you cancel the order. If you cancel before your shopper has started shopping, you will receive a full refund.

However, if you wait until they’re already on their way or have started shopping, you will still get a refund, but less the cancellation fee.

So if you need to cancel your Instacart order, do it as soon as possible to avoid any fees.

Are Instacart customers still paid if orders are canceled?

The short answer is yes, but it's not always as simple as that. If you're a full-service shopper, you'll still get paid for the portion of the order that you've already completed. However, if you're an in-store shopper, you may not be compensated for your time if the order is canceled.

Either way, it's important to remember that canceled orders are a part of the job. They happen, and there's not much you can do about it. The best thing you can do is try to be understanding and move on to the next order.

Why did Instacart cancel the order?

It seems that the biggest reason for Instacart orders being canceled is that the customer did not tip enough. Tips are meant to be a way to show your appreciation for good service, and it seems that many people simply don't understand how important they are.

In some cases, customers will try to lowball the person doing their shopping, and this often leads to the order being canceled. It's important to remember that these workers are doing their best to ensure you get your order on time and as requested, and a low tip simply isn't enough to show your appreciation. If you're using Instacart, make sure you're tipping appropriately, or you may find yourself without your groceries.


While it's certainly not ideal to have to cancel an Instacart order, it's important to know that you can do so at any time during the shopping process. However, if the shopper has already begun shopping for your order, you may be subject to a fee of up to $15.

So, if possible, try and cancel the order before someone starts shopping. That way, you can avoid any extra fees and ensure that your order is canceled as quickly as possible.

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author: patrick algrim
About the author

Patrick Algrim is a Certified Professional Resume Writer (CPRW), NCDA Certified Career Counselor (CCC), and general career expert. Patrick has completed the NACE Coaching Certification Program (CCP). And has been published as a career expert on Forbes, Glassdoor, American Express, Reader's Digest, LiveCareer, Zety, Yahoo,, SparkHire,,, FairyGodBoss,, St. Edwards University, NC State University,, Thrive Global,, Work It Daily, Workology, Career Guide, MyPerfectResume, College Career Life, The HR Digest, WorkWise, Career Cast, Elite Staffing, Women in HR, All About Careers, Upstart HR, The Street, Monster, The Ladders, Introvert Whisperer, and many more. Find him on LinkedIn.


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